Privacy Policy
FITVOW counts your reps with your iPhone's camera, on your iPhone. No video, photos or body-pose data ever leave your device. This policy explains what we do collect, why, and the choices you have.
The short version
- The camera is processed on your device in real time. Nothing is recorded, saved or uploaded.
- We store your account, your workout results and your purchases so we can verify your days, rank you fairly and keep your record.
- We never sell your data and we do not show ads.
- You can download your data or delete your account in the app at any time.
Who we are
FITVOW ("FITVOW", "we", "us") makes the FITVOW iPhone app and this website. Our mailing address is 580 The East Mall, Etobicoke, ON M9B 4A7, Canada. If you have a question about this policy or your data, email support@fitvow.app.
What we collect
Your account
- Sign in with Apple. Apple gives us a unique identifier for your account and, if you choose to share it, your email address (which can be an Apple private relay address). We do not receive your Apple ID password.
- Profile. Your username, country, timezone and, if you add one, a profile photo and email address.
- Age confirmation. FITVOW is for adults. You enter your birth year to confirm you are 18 or older. The birth year is checked on your device and is not stored or sent to us; we keep only the fact and time that you confirmed.
Your workouts
- Camera. The camera feed is analysed on your iPhone by Apple's on-device Vision framework. No video, images or body-pose data are recorded, stored or uploaded.
- Session results. When you finish a session the app sends the result: the move, level, rep count or hold time, duration, date and time, the reasons any reps were not counted, your device model and the app and counter versions. We use these to verify your days.
- Readiness check. Your answers to the health readiness questions stay on your device.
- Progress. From your results we keep your evaluations, counted days, streaks, points, levels, promotions, badges and ranks.
Purchases
Payments are made through Apple's App Store. Apple handles your payment details; we never see your card. We receive the transaction details we need to give you what you bought, such as the product, the transaction identifier, the date and the price tier.
Notifications and app integrity
- If you allow notifications we store a push notification token and your reminder settings, such as your reminder time and quiet hours.
- We use Apple's App Attest to check that results come from a genuine copy of the app.
App analytics
We use PostHog and Google Analytics for Firebase to understand how the app is used and to fix problems, for example which screens are opened and where people get stuck. These services receive usage events, device and app information and a pseudonymous identifier. They never receive camera frames, pose data, sign-in tokens or purchase receipts.
Support
If you email us we keep the conversation so we can help you.
This website
This website does not use cookies, analytics or advertising trackers. Our hosting provider keeps standard server logs (such as IP address, browser type and the page requested) for security and reliability.
How we use your data
- To run your account and the app: verify sessions, count your days, run evaluations and your Performance Account, and send the reminders you ask for.
- To keep rankings fair: detect tampering and abuse, and enforce our Terms.
- To show your public profile and leaderboard positions (see below).
- To fix bugs, improve the counting and improve the app.
- To answer support requests and meet our legal, tax and accounting obligations.
Where the law requires a legal basis (for example in the EU, UK or Canada), we rely on performing our contract with you, our legitimate interest in running a fair and secure service, your consent where we ask for it (such as notifications), and our legal obligations.
What is public
Before you qualify your profile is private. After you pass an evaluation, other people can see your username, country, profile photo (if you add one), qualifications by move and level, verified days, best streak, lifetime totals per move, badges and rank.
Missed days, failed or reset attempts, flex and health days, injury exits and Discipline Points always stay private.
Who we share it with
We do not sell or rent your personal data, and we do not share it for advertising. We share it only with:
- Amazon Web Services, which hosts our servers and database in the United States.
- Apple, for Sign in with Apple, purchases, notifications and App Attest.
- PostHog and Google (Firebase), for app analytics as described above.
- Authorities, if the law requires it, or to protect the rights and safety of our users and FITVOW.
- A buyer or successor, if FITVOW is ever sold or merged, under this policy.
Your data is stored and processed in the United States. Where we transfer data across borders we use the safeguards the law requires.
How long we keep it
We keep your data while your account exists. When you delete your account, we erase your profile, results and history from our systems and analytics tools within 24 hours. We keep a de-identified record of purchases where tax and accounting law requires it. Encrypted backups expire on their normal schedule, within 35 days.
Your choices and rights
- Download your data: in the app, go to Settings, then Delete account, then Download your data. You do not have to delete your account to do this.
- Delete your account: in the app, or by email. See Delete your account.
- Correct your data: edit your profile in the app, or email us.
- Notifications: turn them off in the app or in iOS Settings.
Depending on where you live, you may also have the right to access, correct, delete or move your data, to object to or restrict some processing, and to withdraw consent. To use these rights, email support@fitvow.app. We will answer within 30 days. You can also complain to your local data protection authority.
California residents: we do not sell or share personal information as those terms are defined in California law.
Adults only
FITVOW is only for people aged 18 or older. If we learn that someone under 18 has created an account, we delete it.
Security
Data is encrypted in transit (HTTPS) and at rest. Access is limited to the people and systems that need it, and secrets are kept in a managed secrets store. No system is perfectly secure, but we work to protect your data and will tell you if a breach affects you, as the law requires.
Changes
If we change this policy we will update the date at the top. If a change is significant we will also tell you in the app before it takes effect.
Contact
Email support@fitvow.app.